Faq

The day of your check-in : the rooms are available from 13.00 to 2300hrs.
The day of your check-out: the rooms should be free by 10.00hrs in the morning.

You reservation is considered confermed after a deposit payment made to us through:

• postal payment order to Hotel Milano, via Dossi, 8 38010 Andalo (TN);
• bank transfer to Hotel Milano, Bottamedi Rudi e Ilaria snc, via Dossi 8, 38010 Andalo (TN), Unicredit Banca, ANDALO, IT 23 V 02008 34300 000040474382 purpose of remittance: deposit payment;
• providing us with your credit card number and its validity (Visa- Mastercard).

Cancellation policy
To confirm the reservation, we require a deposit of 30% of the total amount, to be paid within 7 days from the reservation. If the arrival is between 4 and 14 days, the deposit must be sent within the day after the reservation. If the arrival is within 4 days, the deposit must be sent at the time of the reservation. The cancellation policies also apply in case of unforeseen impossibility and force majeure:
• From deposit confirmation to 31 days before: The deposit is valid for future reservations of an equal or higher amount than the canceled stay.
• From 30 to 15 days before: Non-refundable deposit.
• From 14 to 8 days before: Penalty equal to 50% of the stay.
• From 7 days onwards: Penalty equal to 80% of the stay.
• In case of delayed arrival or early departure: 100% penalty on unused days.

Note: Even in case of force majeure, and for all types of impediment, the penalty will still be due.
Pursuant to Article 59 of the Consumer Code, the right of withdrawal does not apply to reservations for accommodation that provide for a specific date for the service provision.
80% of cancellations occur just 2 days before departure. Protect your stay! To avoid paying penalties out of your own pocket, we STRONGLY RECOMMEND YOU TAKE OUT the Care4uhotel insurance (cost 4.8% of the insured amount), to be taken out within 48 hours of paying the deposit.

Protect your stay now
http://www.care4uhotel.com/en/acquista/asat/54c832daf8d2766fdae8b722789de184
For insurance info: tel 0463 721205
The quote price does not include the city tax, equal to €2.00 per person per day and paid from 14 years of age, up to the tenth day of the stay.

In case of early or late checkout you will have to pay the entire reservation fee less 7,00 euros for a missed supper.

You can make reservations online directly from our website: click here

Payment of your balance should be done a day before your check-out, we accept cash, bancomats, cheques and credit cards (Visa or Mastercard).

Unfortunately no pets are allowed but we can suggest hotels that accept them.

We have a wide parking lot and its free of charge. We dont have individual garage boxes.

Entrance to the spa is paid apart because the spa only accomodates 10 persons at a time. You pay for the spa right before using it to allow a proper uncrowded service that enables you to relax.

Buffet breakfast with brioches, cakes, cornflakes, jams, chocolate, honey, yogurt, ham, beacon, cheese, orange juice, tea and coffee.
A 3 course lunch and supper served at the table with the chance to choose from 3 first course meals, 3 second course meals, various dessert, vegetable buffet and snacks.

For children, there's always the possibility to order the dishes they prefer.

At mealtimes we offer natural spring water but other beverages have to be paid for.

In winter most people choose half board reservations to enable them to have unlimited time to go skiing or take skiing lessons. Instead those who choose half board reservations in summer do it to have unlimited time to take daily escursions. A full board reservation gives you the chance to have lunch in the hotel or packed lunch. If you choose half board stay but decide to have lunch in the hotel, you have to pay an additional price 

If required we do prepare food for celiacs and other special foods.We ask you specify your needs when you book with us and make sure you inform the kitchen staff with every change of menù.

Breakfast 07.45-9.30, lunch in summer 12.30-13.30, supper 19.30-20.30.

Other than activities found in our miniclub, we also offer interesting and fun activities like trekking, organized and guided by the club Hotel Andalo For Family (check our hotel page for activities that we organize).

The hotel has a room designed for the children and it is always open. We offer babysitter services in winter from hours 15.30-19.30; 20.30-22.30. In summer (july and august) 15.30-19.30; 20.30-22.30.

Children aged 4 to 12 can enter the mini club.

The whole hotel area is connected to wi-fi (for free, fiber)

With the Paganella Bye Bye Car service you have a direct connection from Trento every half hour, from 6:20 to 23:00.

You arrive in an hour and ten minutes, with no changes. And once on the Plateau, you move freely between Andalo, Molveno, Fai, Cavedago and Spormaggiore, with urban runs every 15 minutes and connections to and from San Lorenzo Dorsino every 60 minutes.

You can arrive by train to Trento and get on the bus; or park in the city and forget your keys for the whole day, the weekend or the holiday. The service is active 7 days a week and is designed for tourists, hikers, residents and anyone who wants to reach the Plateau without depending on a car.

The hotel is in an ideal position, it is a short distance from the center of Andalo, 500metres from Andalo Life Park and 400metres from the ski facilities. The ski school for beginners is 800metres from the hotel and can be reached by skibus that offers a free service from the hotels parking lot.