Faq
Reservation and cancellations
AT WHAT HOURS IS CHECK-IN AND CHECK-OUT?
The day of your check-in : the rooms are available from 12.00 to 2300hrs.
The day of your check-out: the rooms should be free by 10.00hrs in the morning.
The day of your check-out: the rooms should be free by 10.00hrs in the morning.
WHAT DO I HAVE TO DO TO CONFERM MY RESEVATION?
You reservation is considered confermed after a deposit payment made to us through:
- postal payment order to Hotel Milano, via Dossi, 8 38010 Andalo (TN);
- bank transfer to Hotel Milano, Bottamedi Rudi e Ilaria snc, via Dossi 8, 38010 Andalo (TN), Unicredit Banca, ANDALO, IT 23 V 02008 34300 000040474382 purpose of remittance: deposit payment;
- providing us with your credit card number and its validity (Visa- Mastercard).
WHAT HAPPENS IF I CANCEL MY RESERVATION?
For eventual cancellations your deposit payment will not be refunded.
Cancellations for more than 2 rooms (group reservations): 30 to 16days before arrival, 30% of the total feel will have to be paid. 15 to 8 days before arrival, 50% payment of the total fee.7 days before arrival cancellation requires 80% payment of the total fee. We offer the possibility to stipulate a cancellation insurance: STORNO HOTEL
(www.assiglobal.org/storno/index.html)
Cancellations for more than 2 rooms (group reservations): 30 to 16days before arrival, 30% of the total feel will have to be paid. 15 to 8 days before arrival, 50% payment of the total fee.7 days before arrival cancellation requires 80% payment of the total fee. We offer the possibility to stipulate a cancellation insurance: STORNO HOTEL
(www.assiglobal.org/storno/index.html)
WHAT HAPPENS IF I CHECK-OUT EARLIER OR LATER THAN WHAT I RESERVED?
In case of early or late checkout you will have to pay the entire reservation fee less 7,00 euros for a missed supper.
CAN I MAKE ONLINE RESERVATIONS?
You can make reservations online directly from our website: click here
PAYMENT?
Payment of your balance should be done a day before your check-out, we accept cash, bancomats, cheques and credit cards (Visa or Mastercard).
Pets
ARE PETS ALLOWED IN THE HOTEL?
Unfortunately no pets are allowed but we can suggest hotels that accept them.
Parking lot
DO YOU HAVE PARKING SPACE?
We have a wide parking lot and its free of charge. We dont have individual garage boxes.
Wellness Spa Oasi del Brenta
IS THE SPA FEE INCLUDED ON MY HOTEL RESERVATION?
Entrance to the spa is paid apart because the spa only accomodates 18 persons at a time. You pay for the spa right before using it to allow a proper uncrowded service that enables you to relax.
Restaurant
WHAT DOES YOUR MENÙ OFFER?
Buffet breakfast with brioches, cakes, cornflakes, jams, chocolate, honey, yogurt, ham, beacon, cheese, orange juice, tea and coffee.
A 3 course lunch and supper served at the table with the chance to choose from 3 first course meals, 3 second course meals, various dessert, vegetable buffet and snacks.
A 3 course lunch and supper served at the table with the chance to choose from 3 first course meals, 3 second course meals, various dessert, vegetable buffet and snacks.
DO YOU HAVE A CHILDRENS MENÙ?
Our various menù always has something specific for the kids however you can have the kitchen prepare what they prefer to eat. The kitchen staff prepares specific orders for toddlers if required. The kitchen is open half an hour earlier if you wish to feed the children first.
ARE DRINKS FREE?
At mealtimes we offer natural spring water but other beverages have to be paid for.
FULL BOARD OR HALF BOARD?
In winter most people choose half board reservations to enable them to have unlimited time to go skiing or take skiing lessons. Instead those who choose half board reservations in summer do it to have unlimited time to take daily escursions. A full board reservation gives you the chance to have lunch in the hotel or packed lunch. If you choose half board stay but decide to have lunch in the hotel, you have to pay an additional price of 12,00euros per meal, children under the age of 2yrs pay 5,00euros per meal. A reduction of 7,00euros per person for every meal not taken.
DO YOU PREPARE GLUTEN FREE FOODS OR OTHER SPECIAL FOODS?
If required we do prepare food for celiacs and other special foods.We ask you specify your needs when you book with us and make sure you inform the kitchen staff with every change of menù.
WHAT ARE YOUR EATING HOURS?
Breakfast 07.45-9.30, lunch 12.30-13.30, supper 19.30-20.30.
Children
WHAT ACTIVITIES DO YOU OFFER THE CHILDREN?
Other than activities found in our miniclub, we also offer interesting and fun activities like trekking, organized and guided by the club Hotel Andalo For Family (check our hotel page for activities that we organize).
WHAT FACITLITIES DO YOU HAVE FOR CHILDREN?
We have baby cots, toddler beds with side rails, bottle warmers, high chairs, childrens cutlery. If needed we offer pushchairs and baby backpacks.
DO YOU HAVE MINICLUBS?
The hotel has a room designed for the children and it is always open. We offer babysitter services in winter from hours 09.30-12.30; 15.30-19.30; 20.30-22.30. In summer (july and august) morning hours 09.30-12.30; afternoon 15.30-19.30; evening 20.30-22.30.
AT WHAT AGE CAN THE CHILDREN USE THE MINICLUB?
Children of all ages are allowed in the miniclub though children below the age of 3 should be supervised.
DO YOU PREPARE BABY FOOD?
The kitchen prepares baby foods for toddlers if required and the hotels restaurant has a microwave.
Internet
DO YOU HAVE WI-FI?AND DO I HAVE TO PAY FOR IT?
The whole hotel area is connected to wi-fi. l’hotel è coperto da connessione wi fi, una connessione a camera gratuita, tramite face book 3 connessioni a profilo gratuite.
Location
HOW FAR ARE YOU FROM THE CENTER?AND FROM THE SKI FACILITIES?
The hotel is in an ideal position, it is a short distance from the center of Andalo, 500metres from Andalo Life Park and 400metres from the ski facilities. The ski school for beginners is 800metres from the hotel and can be reached by skibus that offers a free service from the hotels parking lot.
